Frequently Asked Questions
FAQs
Does Amy's Bake Away deliver?
We deliver and set up for big occasions such as corporate events and venue parties for a fee, otherwise it is collection for custom personal orders.
Where are you based?
We are based in Citywest/Saggart Dublin 24.
How do I order?
Please see here for custom orders -
& here for corporate orders -
How far in advance should I order?
We operate on a monthly bases for 12 weeks. i.e Diary opens in March for March, April & May orders. We open our diary for the next month on the first Friday of the month.
I can't select the date I want for collection?
If the date on the calendar cannot be selected, that means that date is unavailable/fully booked. I unfortunately cannot change it. My booking calendars within the enquiry forms are updated weekly
How long does your products last?
Cakes once kept in the fridge will last 4-5 days from collection. So if you wish to collect a cake on a Saturday and it will be kept refrigerated till Monday it will still be perfect!
Chocolate Biscuit when stored correctly in the fridge will last up to 2 weeks.
Cupcakes have shelf life of 4 days too!
Is your food business registered?
Amy's Bake Away is fully insured & registered with the HSE, with my kitchen being regularly inspected by my local EHO officer. I also have a B.S.(Hons) in Baking & Pastry Arts Management, therefore I have substantial food safety training too.
What are your pickup times?
Currently I am closed Sunday & Monday. For Tuesday, Wednesday, Thursday and Fridays my pickup times are between 11:30am - 12:00pm OR 6:00pm-6:45pm and Saturdays 11:00am-11:45am. I do not offer collections outside of these times. If you are more than 20 minutes late then no more future orders will be accepted.
Order Safety
To ensure your cake arrives at its destination in perfect condition, it is recommended to place it on the floor of the passenger footwell or backseat floor area of your vehicle.
Avoid placing the cake on a seat or someone's lap, as this is not a level surface. Ensure your vehicle has good air conditioning to keep the buttercream cool and prevent it from softening.
Please note: Once the cake leaves us, I am not responsible for what happens on the transportation journey. Please follow the transportation instructions above along with the pdf instructions sent with your invoice.
Fresh Cream
We do not offer fresh cream cakes or cupcakes.
Allergens
Please note all our cakes contain wheat (gluten), dairy, eggs, soya and are made in a kitchen which uses nut products. We don't cater for allergy free bakes however you can request we use gluten free flour in your bake, however we cant guarantee they will be gluten-free
Coloured Buttercream
When placing an order with us, please keep in mind that darker coloured frosting, such as green, blue and black, contains more concentrated colouring. This can temporarily stain teeth, mouth and digestive tract, and may also permanently stain some fabrics. By reading and agreeing to our terms and conditions upon booking, you consent to not hold us responsible for any discolouration caused by buttercream stains. Thank you for your understanding!
Do we do wedding cakes?
While we currently do not offer wedding cakes, we encourage you to explore the many talented wedding cake specialists who can bring your wedding cake dreams to life. Our focus is on creating vibrant and fun occasion cakes, and we’re excited to help you celebrate with our delightful creations!